Vendor Shipping & Refund Policy

ShopMagazon is a venue made up of independent sellers who run their own shops. This means that each seller is responsible for their own policies regarding refunds, exchanges, and returns. Individual policies will vary from shop to shop.

As a seller on ShopMagazon, you’re expected to clearly state your policies regarding returns and refunds in your shop policies.

This includes:

Whether or not you accept returns

The time frame in which you may accept a return

Who will pay for the cost of return shipping for any items that are sent

back to you

If you enter into a return agreement with a buyer via the ShopMagazon Messaging Systems, or the ShopMagazon case system, we require you to fulfill that agreement. This may include:

Issuing a refund for the returned item(s)

Providing ShopMagazon with proof of shipping for a replacement item

If you do have a problem with a transaction, it’s best to contact the buyer directly via ShopMagazon. Buyers are also encouraged to contact you if they experience any issues.


European Union

If you enter into a transaction with a buyer that is located in the European Union, you are subject to comply with the EU Directive on Consumer Rights.

For an EU buyer wishing to resolve a dispute with an EU seller: we believe our case system is the most effective and speediest means of resolving disputes between buyers and sellers. However, if you don't want to use our case system, you have the option of using the EU Online Dispute Resolution platform instead.

*Returns MAY not apply to specific products including Digital goods, products that are used and no longer in re-sellable condition.

If you are not sure about specific products or categories – Contact us at